Frequently Asked Questions
Products and sizes
What is the difference between the Fan version and the Player version ?
Both versions offer excellent quality.
The Fan version is designed for more casual and comfortable use, with a slightly looser fabric.
The Player version , on the other hand, is the one used by players on the field: it is more fitted to the body, with lighter and more breathable materials.
If you prefer a looser fit, we recommend ordering one size up in the Player version.
Are the sizes European or Asian?
All our sizes follow the European standard , so you can order your usual size.
In addition, each product includes a detailed size chart to help you choose with complete confidence.
Are the shirts official?
No, we work with high-quality replicas , virtually identical to the official ones in design and finish.
We offer excellent value for money, while maintaining the highest standards of tailoring and detail.
How should I care for and wash my t-shirt?
We recommend washing t-shirts inside out, with cold water and without fabric softener .
Avoid using a dryer and ironing directly on the crests or logos to maintain their original appearance for longer.
Payments and security
What payment methods do you accept?
We accept credit and debit cards (Visa, MasterCard, etc.) and PayPal .
All payments are processed through Shopify , one of the most secure platforms on the market.
Is it safe to buy from Zona Futbol?
Yes, absolutely.
Payments are processed securely and encrypted, and the purchase is made with a company registered in Spain , so your rights as a consumer are fully protected.
Shipping
Which countries do they ship to?
We ship to all parts of the world , including Spain, Europe and the rest of the world.
How long will it take for my order to arrive?
Delivery times are counted from the moment the order is shipped .
The estimated delivery time is as follows:
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Spain: between 15 and 20 business days .
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Europe: between 15 and 25 business days , depending on the country.
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Rest of the world: between 20 and 25 business days , depending on the destination.
Order preparation (especially if it includes customization) may take an additional 2-4 business days before shipping.
Is shipping free?
Yes. We offer free worldwide shipping , with no minimum purchase amount.
Will I receive a tracking number?
Yes. All orders include a tracking number , which is sent by email 1 or 2 days after the order is dispatched .
What happens if my order is delayed?
During periods of high demand such as Black Friday, Christmas or other special events , delivery times may be slightly extended due to saturation of logistics services.
If your order has not arrived after 45 business days from shipment , contact us and we will refund the full amount of your purchase.
What if I got the address wrong?
It is important that you double-check the address when placing your order.
If you notice the error within the first 24 hours , please write to us at info.zonafutboles@gmail.com so we can correct it.
Zona Futbol is not responsible for orders not delivered due to errors in the address provided.
Returns and exchanges
Can I return a t-shirt if I don't like it or I ordered the wrong size?
For logistical and hygiene reasons, we do not accept returns due to change of mind or size error.
We recommend consulting the size chart and carefully reading the description before purchasing. You can also contact us to discuss your situation and find a solution.
What if the product arrives damaged or the wrong one?
In that case, we will send a new product at no additional cost .
We will only need you to contact us and provide us with the information or images necessary to verify the incident.
How do I request a refund or review of my order?
Just write to us at info.zonafutboles@gmail.com indicating your order number and the reason.
We will respond as soon as possible to help you with the process.
Customer service
How can I contact Zona Fútbol?
You can write to us at any time at info.zonafutboles@gmail.com
How long does it take them to respond?
We normally respond within 24 hours , although during periods of high demand it may take a little longer.
Our commitment
At Zona Futbol we believe that buying your favorite jersey should be as easy and safe as enjoying the game.
That's why we offer personalized attention , constant follow-up, and total transparency at every step of the process.
